Patient Information

Our Office Policies

At 24/7 Urgent Care and Hospital, we are committed to providing timely, respectful, and high-quality medical care to all of our patients. To help us serve you more efficiently and safely, we ask that all patients and visitors review and follow our office policies. These guidelines are designed to ensure a smooth experience for everyone and support the highest standards of care.

We believe that clear communication and mutual respect between patients, families, and staff are the foundation of effective healthcare. Our policies cover topics such as:

• Appointments and Walk-Ins

• Billing and Insurance

• Patient Privacy and HIPAA

• Code of Conduct

• Medical Records Requests

• Prescription Refill Guidelines

• Visitor and Facility Rules

We encourage you to read through the full set of office policies before your visit. If you have any questions or concerns, our front desk staff and administrative team are available to assist you.

By choosing 24/7 Urgent Care and Hospital, you agree to abide by our policies and procedures so we can continue to provide fast, safe, and effective care to all members of the community.

Mission Statement

At 24/7 Urgent Care and Hospital, our mission is to deliver fast, reliable, and high-quality medical care-anytime, day or night. We are committed to providing exceptional urgent and emergency services in a welcoming, respectful, and patient-centered environment.

We strive to:

• Treat every patient with compassion, dignity, and professionalism

• Provide timely and accurate diagnosis, treatment, and follow-up care

• Maintain a safe, modern, and fully equipped medical facility for all ages

• Be a trusted resource in our community for urgent care, emergency care, and preventative services

• Foster a culture of excellence, integrity, and continuous improvement across our entire healthcare team

Our purpose is simple: to be here when you need us most-24 hours a day, 7 days a week-with expert care you can trust.

Billing

The 24/7 Urgent Care and Hospital accepts cash and personal checks as well as the following credit cards:

We also accept these payment options :

At 24/7 Urgent Care and Hospital, we are committed to providing accessible, transparent, and affordable care. To ensure a smooth billing process, we offer several payment options and accept a wide range of insurance plans.

Insurance

We accept most major health insurance plans. Upon arrival, please present your current insurance card and a valid photo ID. If your insurance requires a co-payment, it is due at the time of service.

Accepted insurance types may include:

• PPO and HMO plans

• Medicare and Medicaid (where applicable)

• Workers' Compensation (with appropriate documentation)

• Auto Insurance (for accident-related visits)

Please contact our front desk if you would like to verify your insurance benefits prior to your visit.

Self-Pay / Uninsured Patients

We welcome uninsured and self-pay patients. For your convenience, we offer:

• Transparent, flat-rate pricing for common services

• Itemized billing upon request

• Flexible payment options and financial counseling

• Same-day discounts for upfront payments (where available)

Co-Payments and Payment Due

• Co-payments, deductibles, and any outstanding balances are due at the time of service

• We accept the following payment methods:

  • Cash

  • Major credit/debit cards (Visa, MasterCard, American Express, Discover)

  • HSA and FSA cards

  • Mobile payment apps (Apple Pay, Google Pay)

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

Emergencies

Our office provides on-call service for emergencies. Call so that the physician on call can be contacted.

24/7 Urgent Care and Hospital is open 24 hours a day, 7 days a week, including weekends and holidays, to care for your urgent and emergency medical needs. However, there are certain situations where calling 911 or going directly to the nearest emergency room is critical.

If You Are Experiencing a Life-Threatening Emergency:

Call 911 or go to the nearest hospital immediately if you experience any of the following:

• Chest pain or pressure

• Difficulty breathing or shortness of breath

• Severe bleeding that won't stop

• Sudden numbness or weakness, especially on one side of the body

• Loss of consciousness or seizures

• Serious head, neck, or back injury

• Signs of stroke (facial drooping, slurred speech, arm weakness)

• Suspected poisoning or overdose

• Major trauma or burns

• Labor and delivery emergencies

When to Visit 24/7 Urgent Care and Hospital Instead of the ER:

For non-life-threatening conditions that still require prompt attention, you may visit our urgent care and hospital facility. These include:

• Minor fractures, sprains, and injuries

• Flu, fever, or cold symptoms

• Vomiting or diarrhea

• Mild to moderate asthma attacks

• Minor cuts or burns

• Urinary tract infections

• Infections, rashes, or allergic reactions

• Migraine or persistent headache

• Dehydration requiring IV fluids

Arrival and Check-In

When you arrive, please check in at the front desk. Our clinical team will triage your condition and ensure you receive the appropriate level of care as quickly as possible.

If you are unable to drive or are unsure whether your symptoms are serious, err on the side of caution and call 911.

Patient Forms

The 24/7 Urgent Care and Hospital provides our patients with office forms for your convenience. We recommend you print and fill these forms prior to your appointment to save time.

• Patient Registration
• Medical History
• X-ray Records Release
• HIPAA Compliance
• Consent
• Financial Agreement

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.